Refunds & Returns

Order Cancellations:

To cancel your order, please contact support@paceystudio.com. 

  • Your order number (you can find this in your order confirmation email)
  • Your name (or the name of the person who placed the order)
  • The email address you used to complete your order

*If your order is currently in production or transit, we are unfortunately unable to offer cancel your order*

Once your cancellation has been processed, you will receive a confirmation email. Please allow additional 7-10 business days after this email to receive the funds back in your account.

 

Return Policy:

  • Items purchased from Pacey Studio are custom made and printed just for you. Returns cannot be offered unless the item is defective.

If something you received is defective or not up to our usual standards please contact us via support@paceystudio.com with a picture of the damaged item and your order number and we will gladly take a look for you to see what went wrong!

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging, which must be in unused and new condition.

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

A customer service representative will respond to your email within 24-48 hours. 

You will be responsible for paying for your own shipping costs for returning your item.

 

Refund Policy:

 

Unless otherwise stated on the product listing, refunds are only applicable to products that are defective or have been damaged, broken, or deformed due to a manufacturing error, our error, or during the shipping process.

Such items must be reported through our supporter within 72 hours of delivery confirmation, including submission of images that show the defect, damage, or incorrect item. Upon approval and at our option, we will issue a refund less shipping and handling fees or send a replacement item to you at our expense. We may require, at our option, that the defective, damaged, or deformed item to be returned.

 

LATE OR MISSING REFUNDS

 

If you haven’t received a refund yet, be advised that depending on the method of payment you used, and the bank you use, refunds can take 5 to 7 business days to credit back to you. This is not within our control, as it falls within your financial institution's policies.

If more than 7 business days have passed since you received a refund confirmation email from us, contact your financial institution for more information.

If 10 business days have passed since we issued you a refund and you have contacted your bank with no resolution, submit a ticket through our supporters and we'll contact our payment processor to see if we can help you.

 

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